Claims Specialist

Hummel Group, Inc. is an independent insurance agency with Ohio locations in Berlin, Mansfield, Newark, Orrville, Wooster, and Middlebury, Indiana. Our growing team is seeking a full-time Claims Specialist.

As a Claims Specialist, you will:

  • Reports loss/claim information to the appropriate carrier the same day it is received.
  • Gives prompt and courteous service on a same-day basis to all clients.
  • Takes first reports of claims. Organize claim information on forms and submits claim to appropriate carrier. Set expectations of the claim process including time frames, deductibles, restoration companies and, adjustors.
  • Follows up with insurance companies for the timely and accurate settlement of losses.
  • Responds to customers’ inquiries and questions regarding the status of loss within 24 hours of inquiry.
  • Follows all systems, procedures, and insurance company regulations.
  • Coordinates, as necessary, any activities between clients and claim adjusters.
  • Deals promptly and with full integrity with all carrier claims personnel, responding within 24 hours to any request for action or information.

A Successful Claims Specialist:

  • Knowledge of claims procedures and insurance coverage is preferred but training is available. 
  • Ability to satisfy the needs of the customer, both internal and external, and needs little assistance from others.
  • Strong negotiating, decision-making, and relationship-building skills.
  • Excellent customer service and teamwork skills.
  • Working knowledge of computer software packages including Microsoft Word, Excel, and Outlook programs.
  • Ability to use general office equipment, including a computer, calculator, typewriter, fax machine, copier, and telephone.
  • Ability to learn and perform new duties and responsibilities.
  • Ability to travel offsite as needed including limited overnight travel.


  • High school diploma. Bachelor’s degree preferred but not required.
  • Must be willing to work toward industry designations.
  • Requires valid driver’s license.

Total Rewards at Hummel Group

Hummel Group offers a list of competitive benefits to meet the needs of all employees. In addition to providing competitive healthcare benefits coverage.  Hummel Group also provides life insurance, disability, voluntary benefits, and a 401K retirement plan with a matching opportunity after six months of employment.  Click here to review our benefit offerings.

Apply Now

If you are interested in applying, complete an online application here and send a resume to

Click here to learn more about a career at Hummel Group.