Hummel Group, Inc. is an independent insurance agency with Ohio locations in Berlin, Mansfield, Newark, Orrville, Wooster, and Middlebury, Indiana. Our growing team is seeking a full-time Claims Specialist.
As a Claims Specialist, you will:
- Reports loss/claim information to the appropriate carrier the same day it is received.
- Gives prompt and courteous service on a same-day basis to all clients.
- Takes first reports of claims. Organize claim information on forms and submits claim to appropriate carrier. Set expectations of the claim process including time frames, deductibles, restoration companies and, adjustors.
- Follows up with insurance companies for the timely and accurate settlement of losses.
- Responds to customers’ inquiries and questions regarding the status of loss within 24 hours of inquiry.
- Follows all systems, procedures, and insurance company regulations.
- Coordinates, as necessary, any activities between clients and claim adjusters.
- Deals promptly and with full integrity with all carrier claims personnel, responding within 24 hours to any request for action or information.
A Successful Claims Specialist:
- Knowledge of claims procedures and insurance coverage is preferred but training is available.
- Ability to satisfy the needs of the customer, both internal and external, and needs little assistance from others.
- Strong negotiating, decision-making, and relationship-building skills.
- Excellent customer service and teamwork skills.
- Working knowledge of computer software packages including Microsoft Word, Excel, and Outlook programs.
- Ability to use general office equipment, including a computer, calculator, typewriter, fax machine, copier, and telephone.
- Ability to learn and perform new duties and responsibilities.
- Ability to travel offsite as needed including limited overnight travel.
Requirements:
- High school diploma. Bachelor’s degree preferred but not required.
- Must be willing to work toward industry designations.
- Requires valid driver’s license.
Total Rewards at Hummel Group
Hummel Group offers a list of competitive benefits to meet the needs of all employees. In addition to providing competitive healthcare benefits coverage. Hummel Group also provides life insurance, disability, voluntary benefits, and a 401K retirement plan with a matching opportunity after six months of employment. Click here to review our benefit offerings.
Apply Now
If you are interested in applying, complete an online application here and send a resume to careers@hummelgrp.com.